Zoom Phone is a full-service, cloud-based calling solution that will better support a large workforce with many hybrid and remote staff. The desktop application also eliminates the need for expensive onsite hardware that must be maintained and periodically replaced.
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Zoom Phone adoption plan |
Between January 2025 and July 1, 2026, all WVU employees will transition to Zoom Phone.
Information Technology Services (ITS) will be the first group to pilot the platform. ITS will create the resources to help ensure a smooth transition for other departments and colleges. The Beckley and Keyser campuses will then follow.
Around mid-October, ITS will begin working with business officers across the University to determine what phone numbers to retain as part of this transition.