Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Request help with services available to the WVU community without a WVU Login account. Contact the ITS Service Desk at 304-293-4444 if you need further assistance.
SOLE Support
SOLE assistance for users that do not have a WVU/HSC Login
Required fields are marked with an asterisk*
{"xsrfToken":"6fb38ddc90b8411dbe29ba9c2cd3d5c63f760fb3_lout","branding":{"id":"34","key":"itpo","name":"Parent, Alumni, Retiree or Guest","portalBaseUrl":"/servicedesk/customer/portal/34"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/cf2bbef1-bfb2-44b2-93bb-27c6cdd61287/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZTMyMWQyNC04NmMwLTQ1NjUtOWZlNS03YTY1ODg5OTM4NzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNmMmJiZWYxLWJmYjItNDRiMi05M2JiLTI3YzZjZGQ2MTI4NyI6WyJyZWFkIl19LCJleHAiOjE3Njg2MDE0MjMsIm5iZiI6MTc2ODYwMDgyM30.6eprdcIETs53wWevX2TYyMR4D315yIVBUWstixKrUAo&client=ee321d24-86c0-4565-9fe5-7a6588993879&mode=fit","logoId":"cf2bbef1-bfb2-44b2-93bb-27c6cdd61287","isLogoAvailable":true,"helpCenterTitle":"Welcome to the IT Help Center","sharedPortalName":"WVU IT Help Center","userInitialAnnouncementHeader":"The ITS Help Center will be undergoing maintenance Friday Sept. 12, 7:30 - 9:30 p.m.","userInitialAnnouncementMessageWiki":"<p>During this time, you may not be able to log in or find some request forms. If you experience issues, please email your request to <a href=\"mailto:ITSHelp@mail.wvu.edu\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">ITSHelp@mail.wvu.edu</a>.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the IT Help Center","sharedPortalName":"WVU IT Help Center","announcementHeader":"The ITS Help Center will be undergoing maintenance Friday Sept. 12, 7:30 - 9:30 p.m.","announcementMessage":"During this time, you may not be able to log in or find some request forms. If you experience issues, please email your request to [ITSHelp@mail.wvu.edu|mailto:ITSHelp@mail.wvu.edu].","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#005eb8","helpCenterTitleColor":"#eaaa00","bannerMediaApiUrl":"https://api.media.atlassian.com/file/29d9ecb2-86a4-44e0-a48c-b98ec7ac2311/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZTMyMWQyNC04NmMwLTQ1NjUtOWZlNS03YTY1ODg5OTM4NzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI5ZDllY2IyLTg2YTQtNDRlMC1hNDhjLWI5OGVjN2FjMjMxMSI6WyJyZWFkIl19LCJleHAiOjE3Njg2MDE0MjMsIm5iZiI6MTc2ODYwMDgyM30.u3V1VFkoNkwPrkQqty4CMB4OrfzuoDfGwpvwIZqOrJs&client=ee321d24-86c0-4565-9fe5-7a6588993879&height=300&mode=fit","bannerMediaApiFileId":"29d9ecb2-86a4-44e0-a48c-b98ec7ac2311","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#005eb8","topBarTextColor":"#eaaa00","hasTopBarBeenSplit":true},"portal":{"id":"34","key":"itpo","projectId":10036,"serviceDeskId":34,"name":"Parent, Alumni, Retiree or Guest","description":"<p>Request help with services available to the WVU community without a WVU Login account. Contact the ITS Service Desk at 304-293-4444 if you need further assistance.</p>","portalBaseUrl":"/servicedesk/customer/portal/34","reqTypes":[{"id":"1108","name":"Merchant Request to Accept Mountie Bounty","descriptionHtml":"","callToAction":"Merchant Request to Accept Mountie Bounty","introHtml":"<p>If you are a merchant interested in accepting Mountie Bounty at your place of business, submit a ticket. A member of Mountaineer Card Services will be in contact with you.</p>","icon":10511,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[216],"key":""},{"id":"666","name":"Parent Alumni Retiree Guest","descriptionHtml":"","callToAction":"Parent Alumni Retiree Guest","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[216],"key":""},{"id":"667","name":"SOLE Support","descriptionHtml":"","callToAction":"SOLE Support","introHtml":"<p>SOLE assistance for users that do not have a WVU/HSC Login</p>","icon":10547,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[216],"key":""},{"id":"665","name":"WVU Login Help for Students, Faculty or Staff","descriptionHtml":"","callToAction":"WVU Login Help for Students, Faculty or Staff","introHtml":"<p>Request help with your WVU Login account.</p>","icon":10550,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[216],"key":""},{"id":"674","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"669","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10513,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""}],"reqGroups":[{"id":216,"name":"Common"}],"orderMapping":{"216":[1108,666,665,667],"196":[666,667,669],"195":[665],"194":[665]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6f1892d5-6dfd-33c5-897d-500c6cbf6791","appLinkName":"System Confluence","appLinkUrl":"https://wvu.atlassian.net/wiki","spaceKey":"ITPO","spaceName":"Parent Alumni Retiree Guest","spaceUrl":"https://wvu.atlassian.net/wiki/spaces/ITPO","isServer":false},"labels":[],"projectKey":"ITPO","serviceDeskId":34,"kbLinkDomainURLs":["https://wvu.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":34,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ITPO","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZTMyMWQyNC04NmMwLTQ1NjUtOWZlNS03YTY1ODg5OTM4NzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg2MDIwMjMsIm5iZiI6MTc2ODYwMDgyMywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.URgToux1ldMKDV7DTWuJDcNsnYHB21pHzGL0rqemdII","targetCollection":"upload-project-10036","endpointUrl":"https://api.media.atlassian.com","clientId":"ee321d24-86c0-4565-9fe5-7a6588993879","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":667,"projectId":10036,"issueType":{"id":"10030","name":"[System] Service request"},"form":{"name":"SOLE Support","descriptionHtml":"","callToAction":"SOLE Support","intro":"<p>SOLE assistance for users that do not have a WVU/HSC Login</p>","instructions":"","icon":10547,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"[Enter a brief description about this request]","descriptionHtml":"<p><span class=\"error\">[Enter a brief description about this request]</span></p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_12621","fieldConfigId":"13010","label":"Relevant URL","description":"Include a direct link to the course, tool, or page where you experienced this issue.","descriptionHtml":"<p>Include a direct link to the course, tool, or page where you experienced this issue.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10124","fieldConfigId":"10245","label":"First and Last Name","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/34/create/667","requestValidateBaseUrl":"/servicedesk/customer/portal/34/validate/667","calendarParams":{"firstDay":0,"date":"2026-01-16T17:00:23-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6f1892d5-6dfd-33c5-897d-500c6cbf6791","appLinkName":"System Confluence","appLinkUrl":"https://wvu.atlassian.net/wiki","spaceKey":"ITPO","spaceName":"Parent Alumni Retiree Guest","spaceUrl":"https://wvu.atlassian.net/wiki/spaces/ITPO","isServer":false},"labels":[],"projectKey":"ITPO","serviceDeskId":34,"kbLinkDomainURLs":["https://wvu.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZTMyMWQyNC04NmMwLTQ1NjUtOWZlNS03YTY1ODg5OTM4NzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg2MDIwMjMsIm5iZiI6MTc2ODYwMDgyMywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.URgToux1ldMKDV7DTWuJDcNsnYHB21pHzGL0rqemdII","targetCollection":"upload-project-10036","endpointUrl":"https://api.media.atlassian.com","clientId":"ee321d24-86c0-4565-9fe5-7a6588993879","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}