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MIX Gmail users can connect their account to Outlook. This requires configuration in Gmail and in Outlook and will ONLY support email functionality.

Although Outlook is officially supported with Office 365 for use with @mail.wvu.edu accounts, its use with MIX Gmail accounts is on a "best effort" basis. In cases where this is being configured on personally-owned equipment, there may be support limitations.

University policy prohibits the automatic forwarding of University email to non-University email accounts.

Gmail/MIX instructions:

Google may block sign-in attempts from apps or devices that do not use modern security standards. Since these apps and devices are easier to break into, blocking them helps keep your account safe. 

You will need to adjust your settings so you can log into your MIX Gmail account from another mail client:

  1. Go to Settings in your MIX Gmail account (click the gear icon and select Settings). 

  2. Select the Forwarding and Pop/IMAP tab. 

  3. In the IMAP Access section, select to Enable IMAP (it is off by default).

  4. Select the Accounts tab and click Google Account settings. 

  5. Under Sign-in & security, click Signing in to Google.

  6. Under Password & sign-in method, enable 2-step verification, click Get Started, and follow the prompts.

  7. After setting up the 2-step verification, return to the Sign-in & security page and select App passwords. Select the app and device for which you want to generate a 16-character password.

    • App: Mail

    • Device: Windows Computer

  8. Click the Generate button to display your Generated app password. You will need to enter this password later when you configure your Outlook client, so you should copy it.

  9. Click Done when you are ready to move on.

Outlook instructions:

In your Windows Outlook client, follow these steps:

  1. Click on the File tab.

  2. Click + Add Account.

  3. At the bottom of the Add Account dialog, select the radio button labeled Manual setup or additional server types and click Next.

  4. Select the POP or IMAP radio button and click Next.

  5. Fill out the POP and IMAP Account Settings User Information panel with this information:

  6. Click the More Settings.. button.

  7. In Internet Email Settings panel, there are three tabs: General, Outgoing Server and Advanced.

    • General: Type in the name by which you want to refer to your account (i.e., as you want it to appear in Outlook)

    • Outgoing Server: Check the “My outgoing server (SMTP) requires authentication. Accept default “Use same settings as my incoming mail server

    • Advanced: IMAP uses SSL encryption and server port 993.SMTP use SSL and server port 465. Click OK to save.

  8. Back in the Add Account dialog, provide your MIX Login information:

    • Enter your complete username followed by @mix.wvu.edu

    • For the password, use the special 16-character generated app password from Google.

    • Check the “Remember password’ box.

  9. Hit NEXT. This takes you to the Test Account Settings dialog, which displays test results for logging in and for sending a test message:

  10. If the tests have completed successfully, click the Close button.

  11. The final Add Account panel should say “You’re all set!” Click Finish.

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