The HSC Help Desk provides technical assistance to HSC students, faculty and staff.
Contact Information for HSC Help Desk
Office: Help Desk 2356 HSC (South)
Phone: 304-293-3631 (Option 1)
Email: helpdesk@hsc.wvu.edu
Hours: Hours vary by semester.
Spring and Fall Semesters
Monday to Thursday: 7:30 am–6:00 pm
Friday: 7:30 am–5:00 pm
Semester Breaks and Summer
Monday to Friday: 8:00 am–5:00 pm
Dialing Ruby, Charleston-Division, Eastern-Division:
Dialing Ruby Extensions from the HSC:
HSC phone users on the Morgantown Campus can call a Ruby phone extension by dialing *17 + 4 digit extension.
To call a Ruby phone extension from outside the HSC:
For extensions that begin with 4 or 6 (e.g., 304.598.4xxx or 304.598.6xxx) can be dialed direct as these are considered external numbers.
Internal Ruby extensions - those extensions starting with 2, 3, and 5 - you must first dial 304.598.4000 for the main Ruby switchboard. As soon as the greeting begins, press 1, and then press 7xxxx (x's represent the 4-digit extensions beginning with either 2, 3, or 5). At this point, you will hear hold music while you are transferred to the extension.
Dialing Charleston-Division from the HSC:
HSC phone users on the Morgantown Campus can call Charleston-Division Health Sciences phone extensions toll-free by dialing 704 + 4-digit extension.
Dialing Eastern-Division:
HSC phone users on the Morgantown Campus can call Eastern-Division Health Sciences Users by dialing 8 + 304 + 7 digit number + TID.
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