Login FAQ

What is Login?

Login is the system used to create accounts for all WVU staff, faculty and students. It gives each person a unique set of credentials to access numerous University systems, including eCampus, Microsoft 365 services, Portal and WVU.Encrypted Wi-Fi. Your Login credentials consist of an assigned username and a password you create.

Who gets a Login account?

• Active WVU staff, faculty, students and admitted students

• Emeritus retirees

• Former students who registered for a course or graduated from WVU

• Visiting scholars and students

• WVU Foundation employees

• Continuing Professional Education (CPE) participants

• Contractors working with WVU affiliates

• Residents of the WVU Public/Private housing

Note: Parents and guardians must NEVER log into any WVU system using a student's username and password. This is a violation of WVU’s Acceptable Use of Technology Resources policy. Students can grant access to billing, financial aid and other information through the Parent/Guest Portal.

Why are you asking for a non-WVU email address and phone number during account claiming?

This contact information you provide will let you reset your password or unlock your account later without having to call the ITS Service Desk. You will verify your identity by entering a code sent to your mobile phone or personal email. This convenience will save you time and minimize your loss in productivity. WVU will not use your contact information for any other purpose.

Verification codes can’t be sent to your WVU email address because you won’t be able to access them if your WVU account is locked or your password has expired.

How long does my password last?

After you've claimed your account in the new system, your password will last for one year. The exception is University Police employees, who are required to change passwords every 90 days.

How will I know when my password is about to expire?

When your password is about to expire, you’ll receive a notification at your WVU email address. Follow the instructions to create a new password. You may change your password at any time, even before it's near expiration.

I failed to log in to a WVU system too many times and got locked out. What should I do?

Change your Login password to unlock your account. If your Login account keeps locking, your devices may be storing your old password. Review all your accounts and ensure your new password is in use.

I have access to both WVU and WVU Medicine systems. Where will I manage my password?

It depends. You may fall into a small population identified as overlapping or “shared users.” These are WVU Medicine employees or affiliates who meet one or more of the following criteria:

• Assigned to work at HSC in a support role (e.g., administration)

• Dental Corp. employees

• Physicians of Charleston employees

• Hold WVU faculty role

• Advance practice providers (APPs), including advance practice nurses, nurse practitioners, registered nurse anesthetists, certified nurse midwives, and clinical nurse specialists

• WVU School of Medicine residents

• Faculty-physicians

If you are identified as being a shared user, WVU Medicine will notify you when your password is near expiration. From then on, you must make all password changes at wvumedicine.org instead of okta.wvu.edu (login.wvu.edu). If you accidentally change your password through Okta, it will be out of sync and will not allow you to access WVU Medicine systems.

I am a full-time University employee with a WVU Login account and separate credentials to access WVU Medicine’s EPIC system. Am I a shared user?

No. You are a WVU user and you will update your password at okta.wvu.edu (login.wvu.edu). WVU Medicine is giving you separate credentials to access its system.

I’m an HSC student who needs to access WVU Medicine clinical systems. Will I use my WVU Login credentials to access those systems?

No. WVU Medicine will grant HSC students a different username and password to access the hospital’s clinical systems.