Remove Old Device from Duo Account

Follow the steps below to remove an old phone, tablet or token from your account. You will only have the option to delete a device if you have another device associated with your account.

1. Go to a WVU system that requires you to log in using your WVU username and password (e.g. portal.wvu.edu).

2. When you see the Duo authentication prompt screen, click the My Settings & Devices link.

3. Click Device Options next to the device you want to remove.

4. Click the trashcan icon to delete the device from your Duo account.

5. Click Remove. A message will display when the device has been removed successfully.