You can refund only orders that have previously been fulfilled.
Navigate to your store and then Store Settings > Refunds.
Enter any known information in the search fields and then click Run Search.
Within the row needing a refund in the Payment Search Results, click Refund.
In the Refunds screen, scroll to the bottom.
Enter the amount of the refund in the Refund Amount field and click Process Refund. Note: If the store has been set up for only Full Refunds, you will not see the Refund Amount field.
A confirmation is displayed.
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