The WVU ITS Service Desk uses Zoom Contact Center (ZCC) as its call management tool. SD technicians will log into the installed Zoom client on their desktop to get ready to accept incoming calls from the queue. Training and reference guides can be accessed at the Zoom Learning Center.
Logging in to Zoom Contact Center
Open the Zoom Contact Center desktop application, where you will be prompted to log into Zoom.
Click on the SSO button at the bottom of the screen to enter your WVU Login credentials.
Zoom Contact Center training content is available in the Zoom Learning Center.
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