The WVU ITS Service Desk uses Zoom Contact Center as its call and chat management tool. SD technicians will log into the installed Zoom client on their desktop to get ready to accept incoming calls and chats from the queue. Training and reference guides can be accessed at the Zoom Learning Center.
Logging in to Zoom Contact Center
Open the Zoom Contact Center desktop application, where you will be prompted to log into Zoom.
Enter your Zoom account email and password in the provided fields to log in to the application.
(this is the way I log into Zoom’s meeting client, seems to be suggested by the PPT training)OR?
Click on the SSO button at the bottom of the screen to enter your WVU Login credentials?
(will this be on SSO?)
Allow Zoom Contact Center to access your microphone when prompted.
Ready to Take Calls
When you log in, Zoom Contact Center will default your status to Not Ready so that you can take a moment to get situated. When you are prepared to take calls, click the status drop-down at the top of the application to choose Ready.
When you go on break or need a minute, or are ending your shift, select Not Ready from the choices
0 Comments