With each new version of eCampus, bugs are identified and fixed. Below are current known issues, along with available workarounds or anticipated fix releases.
MacOS users may need to enable browser or launcher permissions for webcams, microphones, and application sharing
Issue:
Apple security settings in macOS may require users to manually grant their browser permission to access the webcam, microphone and application sharing for Collaborate sessions.
The browser may indicate that it already has access to these devices, but will be unable to use them.
Resolution:
Quit any open browser windows for which permissions will be enabled.
Click the Apple Menu.
Select System Preferences.
Select Security & Privacy.
Select the Privacy tab.
Locate and select the Camera listing in the panel on the left.
Ensure that the box is checked for each browser that should have permission to use this device.
Locate and select the Microphone listing in the panel on the left.
Ensure that the box is checked for each browser that should have permission to use this device.
Close System Preferences, relaunch the browser and test the device in a Blackboard Collaborate Ultra or Blackboard Collaborate Original Session.
Support for Internet Explorer ended in January 2016
Issue:
Microsoft announced end of development for Internet Explorer 11 in January 2016. Since that time, other browsers have continued to mature, add capabilities, and change security requirements for browser-based applications such as Blackboard Learn. In order to remain compatible with current and future versions of browsers that continue to be developed and supported, we are no longer supporting IE11 with this release. IE11 users will find that most of the application works as expected, but support issues reported specific to IE11 will not be accepted.
Resolution:
Users will need to use a different web browser such as Google Chrome or Mozilla Firefox.
Instructors Getting Error while Grading Assignments Under Needs Grading
Issue:
Instructors are getting error while grading Assignments under Needs Grading. The instructors are redirected to the Grade Center after the error is presented. The error message at the top of the full grading center reads "the requested page could not be displayed. Please try again. If this continues, please contact your system administrator for assistance". Instructors then have to navigate back to the Student and Assignment they were originally grading.
Resolution:
Blackboard vendor has not provided a workaround or a target future release.
Receiving Error when Running Course Performance Report
Issue:
When trying to run the Course Performance report an error is thrown indicating "Goal Set: This value is required and must be provided to continue."
Resolution:
Blackboard vendor has not provided a workaround or a target future release.
New VTBE does not Load for Response Feedback for "Grade Questions" Tool
Issue:
When grading responses across all test submissions (by selecting Grade Questions in the menu of a Test column in the grade center) only the grade is applied and the feedback is ignored.
Resolution:
Blackboard vendor has identified it as a bug. The vendor has not provided a patch or target date when they will resolve it. They have provided the workaround of grading the attempts individually.
Respondus Screencastify Error
Issue:
Screencastify is a Google Chrome extension (typically). If LockDown Browser is detecting that Screencastify is running, the LockDown Browser session will not be permitted to open until you disable or uninstall it.
Resolution:
It is recommended that to first open Google Chrome, and remove the Screencastify extension completely by going to Settings > More Tools > Extensions.
In addition, you may also need to remove any user data that is cached here: C:\Users\userid\AppData\Local\Google\Chrome\User Data\Default
You may also need to remove Google Chrome, delete the entire C:\Users\userid\AppData\Local\Google\ folder, then re-install Chrome.
Some students have found it necessary to also delete Screencastify from all of their Google accounts in order to get things working.
Issue Launching Zoom meeting via eCampus in Firefox
Issue:
An error message "Unauthorized. Sorry, your session was expired. Please refresh the page or login again." is shown when some users try to launch a Zoom meeting via eCampus in Firefox.
Resolution:
Use a different browser, such as Chrome or Safari.
Student's assignment in BB Annotate appears differently than uploaded/attached document
Issue:
When grading students in BB Annotate, their assignment appears to be laid out differently than the uploaded/attached document. For example, BB annotate will show three pages, but the students attached document had two pages. The BB Annotate format does not match the format from the attached document. Common fonts such as Times New Roman are substituted with other, visually and metrically incompatible ones in BB Annotate. This can cause page layout changes because the fonts are 'wider' than those selected by the user.
Resolution:
Use PDF
Embed the fonts wished into the DOCX file
Blackboard vendor has not provided a target future release.
Instructors Cannot Select Specific Roles When Sending Emails using Qwickly
Issue:
When using the Qwickly tool, instructors cannot select specific roles in the course to send emails.
Resolution:
The vendor has not provided a target future release.
Number of Submissions to Grade in the “Grades” Page in Ultra Base Navigation does not change for manually created columns
Issue: The number of submissions to grade in the "Grades" page in Ultra Base Navigation does not change when the instructor grade submissions of manually created columns in the Grade Center.
Resolution:
Blackboard vendor has not provided a workaround or a target future release.
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