The WVU ITS Service Desk uses Zoom Contact Center as its call and chat management tool. SD technicians will log into the installed Zoom client on their desktop to get ready to accept incoming calls and chats from the queue. Training and reference guides can be accessed at the Zoom Learning Center.
Logging in to Zoom Contact Center
Open the Zoom Contact Center desktop application, where you will be prompted to log into Zoom. Enter your WVU Login credentials
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