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The browser may indicate that it already has access to these devices, but will be unable to use them. |
Resolution:
Quit any open browser windows for which permissions will be enabled.
Click the Apple Menu.
Select System Preferences.
Select Security & Privacy.
Select the Privacy tab.
Locate and select the Camera listing in the panel on the left.
Ensure that the box is checked for each browser that should have permission to use this device.
Locate and select the Microphone listing in the panel on the left.
Ensure that the box is checked for each browser that should have permission to use this device.
Close System Preferences, relaunch the browser and test the device in a
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Class Collaborate Ultra or Blackboard Collaborate Original Session.
Support for Internet Explorer ended in January 2016
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Screencastify is a Google Chrome extension (typically). If LockDown Browser is detecting that Screencastify is running, the LockDown Browser session will not be permitted to open until you disable or uninstall it.
Resolution:
It is recommended that to first open Google Chrome, and remove the Screencastify extension completely by going to Settings > More Tools > Extensions.
In addition, you may also need to remove any user data that is cached here: C:\Users\userid\AppData\Local\Google\Chrome\User Data\Default
You may also need to remove Google Chrome, delete the entire C:\Users\userid\AppData\Local\Google\ folder, then re-install Chrome.
Some students have found it necessary to also delete Screencastify from all of their Google accounts in order to get things working.
Issue Launching Zoom meeting via eCampus in Firefox
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When grading students in BB Annotate, their assignment appears to be laid out differently than the uploaded/attached document. For example, BB annotate will show three pages, but the students attached document had two pages. The BB Annotate format does not match the format from the attached document. Common fonts such as Times New Roman are substituted with other, visually and metrically incompatible ones in BB Annotate. This can cause page layout changes because the fonts are 'wider' than those selected by the user.
Resolution:
Use PDF
Embed the fonts wished into the DOCX file
Blackboard vendor has not provided a target future release.
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Blackboard vendor has not provided a workaround or a target future release.
“Goal Set: This value is required and must be provided to continue” Error When Running Course Performance Report
Issue:
When trying to run the Course Performance report an error is thrown indicating "Goal Set: This value is required and must be provided to continue."
Resolution:
The error message occurs because there is not a goal aligned with content or user data to process the report.
Third-Party Grade Center Columns in eCampus Cannot Be Deleted
Issue:
Orphaned third-party columns occur when instructors delete an assignment folder without first deleting the specific third-party assignment contained in the folder, particularly courses copied from a previous semester. Orphaned columns cannot be removed from the grade center.
Resolution:
When third-party assignments (e.g., Turnitin) are copied from a previous semester, there are three options to delete the corresponding column:
Third-Party Assignment Still in an eCampus Course: If the instructor has not yet deleted the Turnitin assignment in a copied course, they need to open the assignment before deleting it otherwise, it will not delete the corresponding column in the Grade Center.
Third-Party Assignment Deleted from eCampus Course: If the instructor has deleted the Turnitin assignment they cannot delete the corresponding column from the Grade Center, but you can hide the grade column from the instructors' and students' view
Third-Party Assignment Deleted from eCampus Course: Submit a ticket to ITS and they will work with the eCampus vendor (Blackboard) to delete the columns.
Teaching Assistants Cannot Grade Turnitin Assignments
Issue:
When a Turnitin assignment link is no longer available to students, Teaching Assistants (TA) are not able to grade it. The TA will get an “Access Denied” error after clicking on the unavailable Turnitin assignment. There are two workarounds for this issue.
Resolution:
The instructor can create an adaptive release, making the assignment available only to the TA.
Create an Advanced Adaptive Release for TA
Click the drop-down contextual menu next to the Turnitin assignment.
Select the “Edit” option.
Make sure the “Visible to Students” option is set to Yes.
Make sure the “Display Until” option is unchecked.
Select the “Adaptive Release: Advanced” option.
Click the drop-down contextual menu next to the LTI rule.
Select “Edit Criteria”
Select the box for the “Date” criteria and click the “Delete” button.
Click the “Create Criteria” button.
Select the “Membership” option.
Type the TA’s username.
Click Submit.
Now the students cannot see the Turnitin assignment, but the TA and instructor can still access it.