Have a question about MyExpenses? Start with the MyExpenses FAQ below.
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Chrome River has more than 600 customers, with more than 1 million users in more than 100 countries. The company says its system is available to customers 99.94 percent of the time. Those customers include Toyota, the University of Arkansas-Fort Smith and Whitworth University.
Can I use MyExpenses to book travel?
No, but a new system called MyTravel, our version of the commercial product World Travel, should be available later this year.
Employees will be able to make travel reservations online or by phone with personal assistance. This new tool will synchronize airfare, hotel booking and car rentals in a single system. It also will provide an option to use a “ghost card” associated with a central funding source, so employees will no longer have to carry large expenses on their PCards or personal credit cards when booking travel.
People traveling on business currently use 20 different booking methods, preventing the University from effectively leveraging its buying power. This unmanaged approach also prevents WVU officials from knowing where its employees and students are and providing assistance to them during emergencies in the U.S. or abroad. All University employees will be using MyTravel except Athletics, which will use Anthony Travel.
Here are some other advantages of MyTravel:
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Preferred contract rates and rules will be embedded into the system.
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The risk of human data-entry error and abuse are both reduced.
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Reduce the risk of fraudulent travel-related activity.
Is training available?
Yes. Detailed training videos and Quick Start guides can be found here.
Who can I contact for help?
For login issues, go to okta.wvu.edu (login.wvu.edu) to check your account status. Submit a ticket if an ITS request if you need additional assistance.
For questions about how to use MyExpenses, email pcpshelp@mail.wvu.edu.
MyExpenses Login Prompting for Company ID
If you are prompted for a Company ID after logging into MyExpenses, contact PCPS at PCPS@mail.wvu.edu. This issue is caused by a data feed error.
Submitting a report
Will I need to know my funding string?
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Approvals, returned reports, tracking, etc.
Who needs to approve
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MyReports? How can they approve them?
All reports will require SBA approval and either your supervisor’s approval or the Task Manager (if grant-funded). Reimbursements will also be approved by PCPS. Approvals are done electronically via email, mobile devices or by logging into the system. See the MyExpenses training for the related video/quick start document.
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If you need to reassign a report to another approver (i.e. your Chair/Director’s approval is required on all travel for his/her budget), you can do so by selecting the report in your approvals folder and then selecting Reassign under the options. See the MyExpenses training for the related video/quick start document.
How can I find where
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MyReports are within the approval process after I submit them?
You can track your report by selecting it within the expenses Submitted Last 90 Days section on your main MyExpenses page. Select the Tracking button. This will let you see where your report is in the approval process, if it has been approved for payment, and if payment has been issued.
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