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How do I request a new phone or phone support?
Use the Request a New WVU Tech PhoneIT Support service page to submit your requesta request for a new phone or phone support.
How do I set up my voicemail?
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The system will ask for your PIN. As a WVU Tech employee, the default PIN will be 2580225801.
The system will talk you through the enrollment process, where to record your name and greeting, and change the PIN. The PIN must be at least six digits and can't be anything easy to hack (such as 123456 or 111111).
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Check your messages using the phone keypad:
Call and sign in to Connection.
At the Main menu, select the applicable menu option:
Review Old Messages or Play New Messages for messages in your Connection mailbox.
Play External Messages for messages in your email application.
Follow the prompts to listen to and manage your messages.
Check your messages in the email application:
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Can I listen to my messages from another phone or off-campus?
Dial the WVU Tech external access number 304-929-0329.
When the system answers, press *.
When prompted, provide your ID. The ID for WVU Tech employees is 2 + the last four digits of your University phone number (2XXXX).
Press #.
Enter your voicemail security code.
Press #.
How do I set up voicemail to email?
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Reach another phone at WVU Tech that begins with 304-929: Dial 2 followed by the last four digits of the number. For example, to reach 304-929-8324, dial 28324.
Local calls outside the campus: Dial 9 followed by the ten-digit phone number.
Long-distance within the U.S. and most parts of Canada: Dial 91 followed by the ten-digit phone number.
WVU Morgantown campus numbers: Dial 91 followed by the ten-digit phone number.
Toll-free numbers: Dial 91 followed by the ten-digit toll-free number.
International Calling is currently disabled. View the Place a Business-Related International Call from a Cisco Phone article for more information about requesting a Telephone Identification Number and placing a callcalls: You will need a Telephone Identification Number (TID) or Calling Card before making a business-related international call. Request a TID or Calling Card from the Help Center. If you already have a TID/Calling Card, dial 8011 followed by the international number (include the country code, the city code and the phone number). You can search for country and city codes at business.att.com/bt/access. After entering this number, you'll be prompted for a security code. Enter your TID.