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WVU Information Technology Services (ITS) is partnered with TD SYNNEX (formerly DLT Solutions) to provide AWS accounts for University users. The table below outlines the relationships between each group. View the Cloud Responsibility Model below for details about each group's involvement and responsibilities for cloud security, billing, access and activity.
AWS (Provider) | TD SYNNEX (Reseller) | WVU ITS | WVU Customer |
|---|---|---|---|
AWS provides the cloud services, and favorable terms are pre-negotiated for participants. | TD SYNNEX manages billing and usage, and provides technical guidance. | ITS manages access to cloud services and signs the terms with the reseller (TD SYNNEX). ITS maintains an AWS Management Account. | WVU customers using the cloud services have accounts created under the WVU Management Account, ensuring favorable terms apply. |
| View file | ||
|---|---|---|
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TD SYNNEX Account Manager contact information:
Gwei Ngala Bantar
Main: ( 571) -346-1883
Toll-Free: 800-262-4DLT (4358)
Email: gwei.ngalabantar@dlt.com, cloud@dlt.com
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How do I request a consultation for a new AWS account?
ITS Cloud and Virtualization Services (CVS) Infrastructure strongly encourages a free, on-board consultation for new accounts for all customers. Contact us at ITS-CloudServices@mail.wvu.edu to schedule an appointment.
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Review your project request
Decide whether the initiative is suited for cloud
Identify resources and expertise available, internal or external
Discuss high-level design
Discuss billing models and billing process
Review roles and responsibilities
Recommend Cloud Practitioner training for account owner and technical contact
After the meeting, CVS Cloud Infrastructure will provide a preliminary cost estimate based on the AWS Pricing Calculator and on-demand pricing. TD SYNNEX will provide a final quote.
After you’ve been using AWS for a few months, CVS Cloud Infrastructure will, on request, conduct a follow up meeting to discuss cost optimization and review services used to ensure a well architected framework. Additional fees will apply if CVS Cloud Infrastructure or a third party is engaged to implement changes discussed.
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Visit the Amazon Web Services Account Request page and click Submit a Ticket. You may be prompted to sign in with your WVU Login credentials.
Provide the following information:
Project name/account purpose
Technical Contact (name, email address, phone number): This is a user that will be the primary owner of the account with administrator access.
Procurement Contact (name, email address, phone number): This is a user that TD SYNNEX can contact for billing information and questions.
Sensitive Data Classification Information: Review the Sensitive Data Practices and Storage FAQ article and then select either Yes if your data is sensitive, or No, if it is not.
TD SYNNEX Support Requested: Optional support is strongly encouraged.
Data Egress Waiver Eligibility: Review the explanation for the data egress waiver and then indicate whether the account is eligible to participate. This means that the workload you anticipate running on this account is not an excluded workload (MOOC, media streaming, or web media hosting) and/or that you do not anticipate your Data Egress charges to exceed 20% of your monthly utilization charges.
Read the AWS Account Agreement thoroughly and then select Yes to agree.
Click Request.
ITS Software Licensing will review the request and confirm that a Purchase Request has been submitted.
WVU Information Security (ISS) will review the request to determine whether the account should be provisioned by ITS or TD SYNNEX.
Note: ISS may determine the account be provisioned outside of ITS' oversight to meet compliance requirements. In these cases, TD SYNNEX will create a standalone AWS account. The customer will maintain root account credentials and work directly with TD SYNNEX for account provisioning and access.Once Information Security approves the account to be provisioned by ITS, the request is sent to Cloud and Virtualization ServicesInfrastructure.
A representative from TD SYNNEX will contact you for funding information. TD SYNNEX is our partner for Amazon Web Services and your point of contact for all AWS billing questions. Options are monthly PCard charge or up-front payment.
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Telephone Support: TD SYNNEX provides telephone support as a key component of their Standard Support Package for AWS. Telephone support is available 24/7, with all calls answered by a live operator within 10 seconds.
Online Support: The DSC TD SYNNEX supports email-based inquiries for opening new tickets or requests for updates on existing tickets.
Customer Training
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