The HSC Help Desk provides technical assistance to HSC students, faculty and staff. To get to the Help Desk, use the Health Sciences Center entrance near the Mary Babb Randolph Breast Care Center and follow the pink floor tiles to the elevators. You can take the stairs or the elevator to the second floor. The Help Desk will be immediately off the elevators.
Contact Information for HSC Help Desk
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Office: Help Desk 2356 HSC (South)
Phone: 304-293-3631 (Option 1)
Submit a ticket: HSC Desktop Support Request
Email: helpdesk@hsc.wvu.edu
Website: its.hsc.wvu.edu
Hours: Hours vary by semester.
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Monday to Friday: 8:00 am–5:00 pm
Additional Health Sciences contact information is located at its.hsc.wvu.edu.
Administration:
The Information Technology Services (ITS) Administration office is located in room 2250 on the south end of the Health Sciences Center.
Contact Information
Office: 2250 HSC (South)
Phone: 1-304-293-3631 (Option 3)
Application / Web Services:
The Application/Web Services department provides support to faculty, students, and staff for online education, database design and development, web design and development, instructional design, public computing facilities, and software consulting and training.
Contact Information
Office: 2306 HSC
Phone: 1-304-293-2491
Classroom Technology:
The Classroom Technology unit provides online room scheduling and maintenance, audio visual, and technical equipment checkout, support, and video production.
Contact Information
Office: G290 HSC (South)
Phone: 1-304-293-3631 (Option 2)
Learning Center:
The Learning Center (LC) aids HSC faculty, students, and staff in the effective use of technology for teaching, learning, and research.
Contact Information
Office: 2900A HSC (North)
Phone: 1-304-293-3631 (Option 5)
Mountaineer Doctor Television:
Mountaineer Doctor Television (MDTV) is a secured, independent telehealth network that provides telemedicine, educational, and administrative videoconferencing services to rural locations.
Contact Information
Office: G290 HSC (South)
Phone: 1-304-293-3631 (Option 6)
Email: mdtv@hsc.wvu.edu
Network & Telecommunications:
The Network & Telecommunications unit supports and maintains a state-of-the-art network infrastructure capable of supporting integrated voice, video, and data applications and provides network resources to our user community.
Contact Information
Office: 2250 HSC (South)
Phone: 1-304-293-3631 (Option 3)
Quality Assurance:
The Quality Assurance office strives to provide the highest level of quality-based technology services to HSC faculty, staff, students, researchers, vendors, and patients by supplying professional, courteous, responsive, efficient, and cost effective solutions to their technology needs.
Contact Information
Office: 2250 HSC (South)
Phone: 1-304-293-5579
Clinical Information Systems (304-598-4357):
Merlin
WVUH Phone System
Dialing Ruby, Charleston-Division, Eastern-Division:
Dialing Ruby Extensions from the HSC:
HSC phone users on the Morgantown Campus can call a Ruby phone extension by dialing *17 + 4 digit extension.
To call a Ruby phone extension from outside the HSC:
For extensions that begin with 4 or 6 (e.g., 304.598.4xxx or 304.598.6xxx) can be dialed direct as these are considered external numbers.
Internal Ruby extensions - those extensions starting with 2, 3, and 5 - you must first dial 304.598.4000 for the main Ruby switchboard. As soon as the greeting begins, press 1, and then press 7xxxx (x's represent the 4-digit extensions beginning with either 2, 3, or 5). At this point, you will hear hold music while you are transferred to the extension.
Dialing Charleston-Division from the HSC:
HSC phone users on the Morgantown Campus can call Charleston-Division Health Sciences phone extensions toll-free by dialing 704 + 4-digit extension.
Dialing Eastern-Division:
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