Below are common problems users experience in SharePoint and their troubleshooting steps. If you are unable to resolve your problem, raise submit a WVU IT request below.
I'm receiving an error saying I do not have permission to access a site
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The user is given a warning that a virus has been detected. Office Microsoft 365 can help protect your environment by detecting viruses in files that users upload to SharePoint Online. Files will be scanned for viruses after they are uploaded. If a file is found to be infected, you will not be able download or sync the file.
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External sharing should be enabled by default. However, External Sharing in SharePoint Online must be enabled from the Admin Console before a site owner can add the email address of any external (including @hsc.wvu.edu) email address. The owner of the SharePoint site should be able to configure this for their site. Raise Submit a WVU IT request below to have external sharing enabled if needed.