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WVU Information Technology Services (ITS) is partnered with TD SYNNEX (formerly DLT Solutions) to provide AWS accounts for University users. The table below outlines the relationships between each group. View the Cloud Responsibility Model below for details about each group's involvement and responsibilities for cloud security, billing, access and activity.
AWS (Provider) |
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TD SYNNEX (Reseller) | WVU ITS | WVU Customer |
|---|---|---|
AWS provides the cloud services, and favorable terms are pre-negotiated for participants. |
TD SYNNEX manages billing and usage, and provides technical guidance. | ITS manages access to cloud services and signs the terms with the reseller ( |
TD SYNNEX). ITS maintains an AWS Management Account. | WVU customers using the cloud services have accounts created under the WVU Management Account, ensuring favorable terms apply. |
| View file | ||
|---|---|---|
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Discount from AWS list price
Waiver (up to 15% of total monthly spend) of AWS data egress fees for most applications
Sign-on with WVU Login credentials to access the AWS Management Console
Ability to utilize University licensing for Red Hat Enterprise Linux
CloudTrail logging automatically enabled to log activity occurring within your account; can be accessed through the AWS console
Access to a Solutions Architect with our AWS partner, DLT SolutionsTD SYNNEX, to discuss project requirements and how to best utilize AWS services
Cloud billing reporting and analytics
Who is
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TD SYNNEX?
DLT Solutions TD SYNNEX is our partner for Amazon Web Services and your point of contact for all billing questions. They will send a statement showing charges for the month. Payment is made with PCard or up-front payment. Our DLT Solutions TD SYNNEX Account Manager will review both options with you when your account is created.
DLT TD SYNNEX Account Manager contact information:
Gwei Ngala Bantar
Main: ( 571) -346-1883
Toll-Free: 800-262-4DLT (4358)
Email: gwei.ngalabantar@dlt.com, cloud@dlt.com
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With AWS, you pay monthly for what you use. Pricing for each service is listed on the AWS website, rates are typically charged per minute or per quantity used each month. Use the AWS Pricing Calculator to learn about cost before you submit your request and start to use your new account. DLT Solutions TD SYNNEX is your point of contact for all AWS billing questions and can provide a cost estimate for your project.
After your AWS account is created, a representative from DLT Solutions TD SYNNEX will contact you to discuss payment. DLT TD SYNNEX offers two options:
Credit Card (PCard): You provide PCard information to DLT TD SYNNEX when your AWS account is created. Your PCard will be charged monthly for AWS services, and you will be responsible for reconciling charges per WVU PCard reconciliation process.
Up-front Payment: DLT TD SYNNEX will provide a quote based on estimated annual spend. You can use a PCard to pay the quote if the amount is under PCard limit. Or, you can have a Purchase Order issued through Mountaineer Marketplace. With up-front payment, DLT TD SYNNEX establishes a pool of funds for your account and monthly charges are deducted from that pool.
For example, DLT TD SYNNEX provided a quote for $12,000 based on your estimated annual usage and you have issued a PO to DLT TD SYNNEX for that quote. Your charges for this month are $1,000. The $1,000 will be deducted from the $12,000 and you will have $11,000 in remaining funds. When the remaining balance in the up-front payment is close to being depleted, DLT TD SYNNEX will provide a new quote so you can issue a new PO.
With either payment option, DLT TD SYNNEX will send you a monthly statement of your charges. If you are using up-front payment, the email will also include your remaining balance. You can view your usage information on the AWS Billing Console and have daily/weekly billing summaries emailed to you.
You can use AWS Budgets to track your AWS costs . You can or set a monthly cost budget with budgets. Budgets can have a fixed target amount to track all costs associated with your account, or with a variable target amount with each subsequent month growing the budget target by 5 percent each month. You can choose to be alerted for both actual (after accruing) and forecasted (before accruing spends). View Amazon's Creating a Budget page for details and instructions.
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How do I request a consultation for a new AWS account?
ITS Cloud and Virtualization Services (CVS) Infrastructure strongly encourages a free, on-board consultation for new accounts for all customers. Contact us at ITS-CloudServices@mail.wvu.edu to schedule an appointment.
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Review your project request
Decide whether the initiative is suited for cloud
Identify resources and expertise available, internal or external
Discuss high-level design
Discuss billing models and billing process
Review roles and responsibilities
Recommend Cloud Practitioner training for account owner and technical contact
After the meeting, CVS Cloud Infrastructure will provide a preliminary cost estimate based on the AWS Pricing Calculator and on-demand pricing. DLT Solutions TD SYNNEX will provide a final quote.
After you’ve been using AWS for a few months, CVS Cloud Infrastructure will, on request, conduct a follow up meeting to discuss cost optimization and review services used to ensure a well architected framework. Additional fees will apply if CVS Cloud Infrastructure or a third party is engaged to implement changes discussed.
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Visit the Amazon Web Services Account Request page and click Submit a Ticket. You may be prompted to sign in with your WVU Login credentials.
Provide the following information:
Project name/account purpose
Technical Contact (name, email address, phone number): This is a user that will be the primary owner of the account with administrator access.
Procurement Contact (name, email address, phone number): This is a user that DLT Solutions TD SYNNEX can contact for billing information and questions.
Sensitive Data Classification Information: Review the Sensitive Data Practices and Storage FAQ article and then select either Yes if your data is sensitive, or No, if it is not.
DLT TD SYNNEX Support Requested: Optional support is strongly encouraged.
Data Egress Waiver Eligibility: Review the explanation for the data egress waiver and then indicate whether the account is eligible to participate. This means that the workload you anticipate running on this account is not an excluded workload (MOOC, media streaming, or web media hosting) and/or that you do not anticipate your Data Egress charges to exceed 20% of your monthly utilization charges.
Read the AWS Account Agreement thoroughly and then select Yes to agree.
Click Request.
ITS Software Licensing will review the request and confirm that a Purchase Request has been submitted.
WVU Information Security (ISS) will review the request to determine whether the account should be provisioned by ITS or DLT SolutionsTD SYNNEX.
Note: ISS may determine the account be provisioned outside of ITS' oversight to meet compliance requirements. In these cases, DLT TD SYNNEX will create a standalone AWS account. The customer will maintain root account credentials and work directly with DLT TD SYNNEX for account provisioning and access.Once Information Security approves the account to be provisioned by ITS, the request is sent to Cloud and Virtualization ServicesInfrastructure.
A representative from DLT Solutions TD SYNNEX will contact you for funding information. DLT Solutions TD SYNNEX is our partner for Amazon Web Services and your point of contact for all AWS billing questions. Options are monthly PCard charge or up-front payment.
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AWS is responsible for security OF the cloud. The customer is responsible for security IN the cloud. ITS is responsible for your access TO the cloud, including management of the AWS agreement. In most cases, accounts are created under WVU Management Account where ITS maintains “root account” credentials, configures the account for use with WVU Login and assigns admin roles to the customer. If compliance requirements are such that a standalone account is needed, you will work directly with DLT TD SYNNEX for account provisioning and access.
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Where can I find training and support?
DLT Solutions TD SYNNEX offers a Standard Support Package for AWS. The cost is 10% of total AWS spend. The Standard Support Package includes:
Telephone Support: The DLT Service Center (DSC) TD SYNNEX provides telephone support as a key component of DLT’s their Standard Support Package for AWS. Telephone support is available 24/7, with all calls answered by a live operator within 10 seconds.
Online Support: The DSC TD SYNNEX supports email-based inquiries for opening new tickets or requests for updates on existing tickets.
Customer Training
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“How to” questions about AWS services and features.
Best practices to help integrate, deploy, and manage AWS services.
Troubleshooting operational or systemic problems with AWS resources.
Issues with the AWS Management Console or other AWS tools.
The DLT TD SYNNEX Cloud Advisory Group and certified Architects are available to provide pre-sales consultative information relating to the AWS platform as well as other cloud services, their models, their usage, and best practices. If desired, DLT Solutions TD SYNNEX can develop custom training courses specifically tailored to the AWS resources being purchased. AWS also offers a wide collection of documents, articles, forums, and webcasts that provide everything from high-level overviews of AWS services to technical deep dives at aws.amazon.com.
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