Team owners can add anyone with a non-WVU email account, including HSC users with an @hsc address, as a guest to their teamexternal users and WVU users outside their organization as guests.
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If most of the team's content is going to be used by HSC employees, it's best to have an HSC employee create the team and add the non-HSC users as guestsyou need to collaborate across organizational tenants ITS recommends creating teams in the tenant with most of the team’s members. |
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Click More Options (…) next to the Team name.
Select Add member.
Enter the guest’s email address. If they have an @hsc or @mail address, you can look them up in the Outlook Address book.
If needed, select the pencil icon to edit the guest’s name.
Click Add.
The guest will receive an email from Microsoft Teams with the subject "You have been added as a guest to West Virginia University in Microsoft Teams." Ask guests to check their Junk folder if they don’t see this email.
If a guest doesn’t have a Microsoft account associated with their email address, they will be directed to create one for free.
The invited guest must click Open Microsoft Teams within the invitation to accept it.
Once the guest has accepted the invitation, they will receive an email with an access URL specific to them. Make sure the user saves this URL in their bookmarks for future access. It may take a few hours before the guest has access to the Team.
Team members will see a message in the General channel announcing that a guest has been added.
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Guests who need to switch between Microsoft Teams instances tenants for separate organizations can use the local Teams client to access one organization and the web client to access the other.
Guests can also switch between their Microsoft Office 365 tenants to use different instances of Teams. For example, HSC guests may need to switch between their HSC instance of Teams to access the WVU instance of Teams where they were added as a guest. To switch instances, click your profile photo in Teams then select the organization from the list of tenants you have access to.
Troubleshooting
Guest didn’t receive an a team invitation email from Teams:
Double-check the email address the team invitation was sent to. If you added someone from HSC , you can look up their email address in the Outlook address book.
Have the guest check their Junk folder.
Guest does not doesn’t have access after they’re added to a team:
It may take a few hours before for the guest has to have full access.
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WVU Information Technology Services (ITS) is unable to troubleshoot access issues for guests outside of WVU. |
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