The WVU ITS Service Desk uses Zoom Contact Center (ZCC) as its is a call management tool . SD technicians used by service desks and help centers across WVU. Call center agents will log into the installed Zoom client on their desktop to get ready to accept incoming calls from the their queue(s). Training and reference guides can be accessed at the Zoom Learning Center.
...
Click on the SSO button at the bottom of the screen to enter your WVU Login credentials.
...
🎤 Allow Zoom Contact Center to access your microphone when prompted.
...
Click the Ready/Not Ready status drop-down at the top of the screen and click Not Ready,then choose End Shift.
Click End Work Session to completely exit all queues.Close the Zoom Contact Center application.
More Information
As an agent in Zoom Contact Center you can also view reports on your real-time and historical call data. Just click the Analytics tab on the left to view charts, reports, and dashboards to help you assess your Zoom Contact Center interactions.
...