Have a question about eCommerce? Start with the eCommerce FAQ below.
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How do I get a new store?
New stores are now being created in a new eCommerce tool. View the information at the FAQ for the new WVU eCommerce Software.
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View the eCommerce Password Reset article for steps to reset your password. If you are unable to reset your password or your account is disabled, submit a ticket to ITS.
How does another employee get access to my store to add products to sell and run reports?
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How do I issue a full or partial refund to a customer?
View the instructions on issuing refunds on the article View Requesting a Refund for an eCommerce Customer.
A customer is tax exempt and I want to refund the amount of the tax back to the customer.
View the instructions on issuing refunds on the article Requesting a Refund for an eCommerce Customer.
I want to use MY logo, not WVU’s.
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After logging in to your store, click the Admin icon and then the Store icon, both in the upper right corner. In the lower-left corner, change the Mode to Edit Page. Click the Edit icon for the Content field. The HTML will contain the default store name which you can change to a different name.
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