Below are common problems users experience in SharePoint and their troubleshooting steps. If you are unable to resolve your problem, submit a ticket to the Service Desk submit a WVU IT request.
I'm receiving an error saying I do not have permission to access a site
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The user is given a warning that a virus has been detected. Office Microsoft 365 can help protect your environment by detecting viruses in files that users upload to SharePoint Online. Files will be scanned for viruses after they are uploaded. If a file is found to be infected, you will not be able download or sync the file.
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External sharing should be enabled by default. However, External Sharing in SharePoint Online must be enabled from the Admin Console before a site owner can add the email address of any external (including @hsc.wvu.edu) email address. The owner of the SharePoint site should be able to configure this for their site. Submit a ticket to the ITS Service Desk Submit a WVU IT request to have external sharing enabled if needed.