Heartland ECSI (heartlandecsi.com) is the loan servicer and third-party biller for the Federal Perkins loan and institutional loans that WVU’s Financial Aid Office awards and disbursed. Go to http://studentaccounts.wvu.edu/student_loans/ecsi for for more information.
ECSI assistance
...
If you are locked out of your ECSI account or need ECSI assistance, contact ECSI directly at 1-888-549-3274. If you are having issues printing from the ECSI system, contact your desk your desk side support.