WVU and WVU Medicine maintain separate identity management systems. "Shared users" are users who may access both WVU and WVU Medicine managed systems.
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How do I know if I'm a shared user?
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If you are identified as being a shared user, WVU Medicine will notify you when your password is near expiration.
How
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do I change my password or manage my account as a shared user?
Visit wvumedicine.org/login to change your password or manage your account. The password you create and manage there will ensure access to systems, including @hsc email, SOLE, UltiPro and Epic. WVU Medicine's password management system will sync your passwords across all the WVU, HSC and WVUM systems you currently use.
If you get an error message when trying to change your password that says you have not configured security questions, please contact the WVU Medicine Help Desk at 304-598-4357.
What if I change my password at login.wvu.edu?
If you accidentally change your WVU password at login.wvu.edu, your passwords will be out of sync. To fix this, you will have to reset your password on WVU Medicine's sitewvumedicine.org/login or call 304-598-4357. When renewing your password with WVU Medicine, you must comply with all WVUM requirements. Only WVU Medicine can restore a shared user's access if their account becomes disabled.
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Direct questions to the HSC ITS Help Desk at 304-293-3631, option 2 or the WVU ITS Service Desk at 304-293-4444.
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If you had a WVU, HSC or WVU Medicine email account before July 1, 2019, your email address won’t change as part of the Login upgrade. Neither will your username. WVU Medicine does have a long-term plan to change how it handles email, but information about that project will come separately from WVU Medicine and HSC ITS.
Are there any other
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account differences for shared users?
There are several things to keep in mind:
Because WVU and WVUM use different two-factor authentication tools, you should be mindful of which to use when logging into a particular system. Duo will not work on WVUM systems.
You will be prompted to select your organization before signing into certain services, including 25Live, WVU+kc (Kuali) or WVU Libraries systems. As a shared user, you will select WVU Medicine.
I'm an administrative support employee. How
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does new hire onboarding work?
Because shared user accounts are handled by WVU Medicine, WVU Medicine HR must complete the onboarding of new employees first, before WVU can complete its onboarding. If this doesn't happen, the creation of accounts may be delayed. However, to ensure a new employee has access, SBAs and HR teams should complete these processes and request access at least three business days before the employee's first day on payroll.
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No. Shared users will have access to the WVU+kc (Kuali) research administration tool, the 25 Live room reservation tool and the EZProxy (WVU Libraries) system. When attempting to log into one of these systems, you will be asked to indicate whether you a WVU or WVU Medicine employee. As a shared user, you will choose WVU Medicine.
What should a new employee do to have their Shared User account created?
New employees should not have to do anything to have their Shared User accounts created. WVU Medicine will create an account for the new employee if needed and add them to a file. WVU Medicine will send that file to WVU and ask for an account to be created with matching details or, if they have an existing account for the user already, WVU will provide that back to WVU Medicine and WVU Medicine will switch the username they have to match what WVU has.