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During the installation process, or when you first run an a Microsoft 365 application, you may be prompted to enter an email address and a password. Enter your WVU Login username followed by @mail.wvu.edu when asked for an email address and use your Login password for the password. Click Sign in or Activate, depending on your version. Although WVU student email addresses end in @mix.wvu.edu, students should use @mail.wvu.edu for installation. This is a special username for activating your license, and is not an email address that can be used elsewhere. |
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If you are able to install the software, but the system is not allowing you to authenticate, try rebooting and reinstalling Microsoft ProPlus. View the Uninstall Office for Mac Microsoft support article to learn more about the process.
If you receive an a Microsoft 365 error saying your account doesn’t allow editing on a Mac computer, view the Microsoft 365 Error Prevents Editing on Mac page for instructions to remove your Microsoft 365 license then reinstall WVU’s license.
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