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The authenticator app itself is a mobile app management tool and ITS will in no way manage or have any access to data on your device. This only affects Outlook by ensuring that University email and calendar data is kept separate from other personal email/calendar apps and unauthorized access. A broader rollout is planned for all administrative departments that handle Sensitive Data in the near future.  

Note: WVU Office 365 WVU Microsoft 365 email and calendars cannot be accessed in the native mail/calendar apps after these policies are applied to those in the program. Use the Outlook app or OWA on mobile devices to view email and calendars. This method is the least intrusive option for protecting University data on personal mobile devices. 

Setting up Outlook

View the following articles for instructions on how to set up Outlook and the required authenticator app: 

  

Info

You do not need to uninstall Outlook if it is already installed on your personal phone. If you have any difficulties installing the authenticator or receive an error message, contact the ITS Service Desk.

Policies

Below is a summary of the policy settings ITS is enforcing: 

  • Numeric 4-digit minimum PIN is required to access Outlook

  • Simple PINs (1111, 1234, etc) are blocked

  • Biometrics may be used for access instead of PIN (PIN is backup method and still required to be set)

  • App will prompt for access (PIN or biometrics) after 15 minutes of app inactivity

  • Backing up WVU data to iOS or Android backup services is blocked.

  • WVU data on the phone is encrypted

  • Jailbroken/rooted devices are blocked

  • 5 incorrect PIN attempts will require you to sign into your account again and set a new PIN

  • Access to email/calendar data is blocked after 14 continuous days of being offline: access to data is restored as soon as connection to the Internet is restored

  • WVU email/calendar data is removed from the device after 90 continuous days of being offline.

Troubleshooting

The user experience may vary slightly depending on your Android device. The instructions for Android were developed with the most common experience in mind.

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