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If you are identified as being a shared user, WVU Medicine will notify you when your password is near expiration.
How
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do I change my password or manage my account as a shared user?
Visit wvumedicine.org/login to change your password or manage your account. The password you create and manage there will ensure access to systems, including @hsc email, SOLE, UltiPro and Epic. WVU Medicine's password management system will sync your passwords across all the WVU, HSC and WVUM systems you currently use.
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If you accidentally change your WVU password at login.wvu.edu, your passwords will be out of sync. To fix this, you will have to reset your password on WVU Medicine's sitewvumedicine.org/login or call 304-598-4357. When renewing your password with WVU Medicine, you must comply with all WVUM requirements. Only WVU Medicine can restore a shared user's access if their account becomes disabled.
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If you had a WVU, HSC or WVU Medicine email account before July 1, 2019, your email address won’t change as part of the Login upgrade. Neither will your username. WVU Medicine does have a long-term plan to change how it handles email, but information about that project will come separately from WVU Medicine and HSC ITS.
Are there any other
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account differences for shared users?
There are several things to keep in mind:
Because WVU and WVUM use different two-factor authentication tools, you should be mindful of which to use when logging into a particular system. Duo will not work on WVUM systems.
You will be prompted to select your organization before signing into certain services, including 25Live, WVU+kc (Kuali) or WVU Libraries systems. As a shared user, you will select WVU Medicine.
I'm an administrative support employee. How
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does new hire onboarding work?
Because shared user accounts are handled by WVU Medicine, WVU Medicine HR must complete the onboarding of new employees first, before WVU can complete its onboarding. If this doesn't happen, the creation of accounts may be delayed. However, to ensure a new employee has access, SBAs and HR teams should complete these processes and request access at least three business days before the employee's first day on payroll.
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