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Note: A $30.00 account processing fee will be assessed if your Mountie Bounty balance is greater than $30.00 and has been inactive for one year. Any balances $30.00 or less will be reduced to $0.00. To ensure you don’t lose access to your Mountie Bounty, check your balance or spend your funds at least once per year.
How do I request a Mountie Bounty refund?
Mountie Bounty overcharges or disputes
If you believe you have been charged an incorrect amount when paying with Mountie Bounty, first contact the vendor where your purchase was made. If the vendor is unable to assist, request help using the Mountaineer Card Charges & Refunds form.
Refunds for a remaining Mountie Bounty balance on your account
Refunds are available only to students who graduate, officially withdraw, or are no longer enrolled at WVU. Request a refund using the Mountaineer Card Charges & and Refunds service page form. Please allow up to 30 days for the refund to be initiated, at which time the balance will be verified and your request forwarded to the cashier’s office to process. The refund will be processed via ACH if you have set up your eRefund account with TMS. Refunds by check will be sent to the local mailing address you have on file. Cash withdrawals and cash refunds are not permitted.
To check your balance and either spend those funds or request a refund follow the steps outlined below:
Sign in to MyMountaineerCard with your WVU username and password.
View your balance from the main page.
If you have a balance, you can either spend it at participating locations or request a refund.
Please review the Mountie Bounty Debit Regulations articleMountaineer Card Terms and Conditions for information about Mountie Bounty refunds and cardholder responsibilities.
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What if my Mountie Bounty deposit fails?
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