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Submit the TouchNet Marketplace Request Form.
After you submit the request, Shared Services, Finance, and Tax Services will review your request. If they have any questions, they will email you, from your submission Ticket in step 1, for clarification. Please watch your email and respond promptly to help ensure your store is created in a timely manner.
After your request has been approved, ITS will be notified to create your shell store. In this step, ITS staff will email you if they have any questions, and to find out what categories need to be set up in the new store. Please watch your email and respond promptly to help ensure your store is created in a timely manner.
Employees with a role in the new store (as identified in the store request form) will receive an email notifying them that their account has been set up.
They will need to set up multi-factor authentication the first time they log in. This is separate from the WVU Login authentication. See instructions on setting up the multi-factor authentication.
The store manager will receive an email notification (from the submission Ticket) when the shell store has been created. The shell store will contain the categories and products that were migrated, but the store manager will then need to:
Review the details that were migrated for each product and make any necessary changes.
Depending on the product, create modifiers to capture additional information from the shopper, such as names of attendees, email addresses, and dinner preferences.
Depending on the product, create options, such as color or size preferences.
Depending on the product, add images.
Attend a training session or refer to training materials in building the store.
You will be building out your products in the production system; however, shoppers will not be able to see the items nor any payments made until after the go-live validation.
An eCommerce team member will contact you to schedule your Validation date. On the validation day, a payment will take place and will be monitored to verify that it has moved properly throughout the entire accounting process. (This could take up to five business days.)
After you have been notified that the validation was successful, you can advertise your site to your customers.
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No. Store Managers must use the TouchNet eCommerce tool to manage and maintain their store. TouchNet uCommerce requires a local login with its own two-factor authentication. See instructions on setting up your TouchNet multi-factor authentication login account. WVU has requested that TouchNet integrate with WVU Login in the long term, but it is currently unavailable.
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TouchNet recommends using Google Chrome, Firefox, Safari, or Microsoft Edge when accessing the web-based TouchNet U.Commerce suite of products and services. These browsers are all supported for the current version and one previous version. Users may experience connectivity and performance issues when using Internet Explorer. TouchNet does not recommend using Internet Explorer. Please use one of the recommended browsers instead.
Is there a report that displays names and email addresses of customers who have purchased a product or service?
By default, the purchaser’s name, email address, and address (city, state, zip, country) used for the credit card transaction will appear in the By Products report when you export it to csv.
If your product is a conference or event and you need to capture the actual attendees’ information (because sometimes an administrative assistant places the order on behalf of others), then you can choose to add modifier questions to the products to ask for attendee names and attendee email addresses. The responses to these questions would then appear in the By Products report in separate columns to the right of the purchasing information.
View instructions on adding modifier questions.
View instructions on running a By Products report.
Setting Up
Can my revenue be deposited into more than one GL account?
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