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1. Launch Outlook.

2. The next step will vary depending on whether or not the Startup wizard appears:

   1. If the Microsoft Outlook Startup wizard appears, click Next.

   2. If the Startup wizard does not appear, click the File tab, and then click + Add Account, which is located above the Account Settings button.

3. Provide the needed information in the E-mail Account section and then click Next.
   If the information is pre-populated incorrectly, please change it to reflect the above descriptions.

   1. Your Name: (Your first and last names)

   2. E-mail Address: (Your Login username followed by @mail.wvu.edu)

      • Note: If the email address is not accepted, try entering FirstName.LastName@mail.wvu.edu.

   3. Password / Retype Password: (Your Login password)

      • Note: The first time Outlook connects to the Office 365 system, it is expected to take a few minutes. Future connections will be much faster. It is normal for the program to give an appearance of not responding during this time, and it could take as much as 15 minutes or more in some cases. Please allow it to continue to run for as long as it needs to do so.

   4. When Outlook displays "Congratulations! Your email account is successfully configured and ready to use," click Finish.

   5. We recommend changing a default setting for the organizational address book that will help ensure it remains as up to date as possible. For directions, view the Make the Global Address List a Default Address Book article.

If your email address pre-populates incorrectly the first time you attempt to log in to Outlook, please change it to the version you used in step 3 of these directions.

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