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If you know the contact information for an owner of the list, it may be easiest to contact them directly. If you do not know the identity of an owner, you can contact the ITS Service Desk.
How do I unsubscribe to a LISTSERV list?
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Do you know of others subscribed to the list who have received postings during times that you have not? Sometimes the volume of traffic on a given list can simply subside.
If you have never received messages from the list, or have ceased to receive posts, it may be that you are not subscribed to it. If you know who oversees the list, you may wish to contact the individual or department directly to inquire about your status.
If the list in question is WVU E-News, it could be for one of the following reasons:
To receive this list directly, individuals must be classified as being faculty or full-time staff members. If you are not in one of these roles, you may request that someone receiving posts to this list forward to them to you either manually or by creating a rules to do so. Much of the information included on this list is also posted on wvutoday.wvu.edu.
New employees should allow up to one month to be subscribed to this list. The amount of time it takes to be added is based on when the email address is added to the WVU directory and which list maintenance cycle this event coincides with. Subscribers to this list are generally updated twice a month.
If you are a faculty or full-time staff member who has been at WVU for more than a month and are not receiving E-News posts, you may want to verify your entry in the WVU online directory. If it does not have your correct email address listed, please contact Employee Data Services at EDS@mail.wvu.edu to have them evaluate your entry.
It may be that messages are being intercepted within your account. Follow these steps to investigate:
Look in your “Junk E-mail” and Clutter folders to see if any list postings appear there.
Check for and remove possible conflicting entries in your Junk List and Block List. Click Tools, select Junk Mail Handling and evaluate any entries under the “Junk List” and “Block List” tabs.
Add the “http://wvu“wvu.edu ” domain to the safe sender list in Outlook Web App.
Have any configuration changes may have been made to your subscription? It’s possible that either the subscriber or list owner changed the account settings to “NOMail” or “DIGest” modes. The first mode suspends delivery of postings until this setting is removed. It is intended for subscribers who may being going on vacation and wish to suspend delivery temporarily. The latter setting will accumulate postings until a threshold time or quantity is met and will then deliver them in consolidated form.
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Confirm that the address you are attempting to send to is the name of the list followed by @listserv.wvu.edu.
Confirm you have the correct level of permissions to post to the list.
Confirm that the address under which you are subscribed is the one authorized to post to the list, and messages you are sending appear to be from that address.
If you are sending from an Office 365 account, try sending a message to an outside account to which you have access, and confirm that the "From" address appears to be identical to the address under which you are subscribed.
Office 365 accounts can have alias addresses through which you can receive messages, but only one outgoing address. If the outgoing address is different from the one under which you are subscribed, LISTSERV will reject the message as it does not recognize the address as being an approved sender.
If you find that the address your account is sending out messages to differs from the one under which you are subscribed, contact the owner of the list to request it be changed to match it.
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If you have been set up to post from either an invalid address , or another email address, the system may reject postings as it does not recognize the address from which you are sending as being authorized. You may wish to check with the list owner to confirm all is as needed.
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If after reviewing this information your problem persists, submit submit a ticket to ticket to the ITS Service Desk for assistance. It may be helpful to include the specific information from the email that indicted indicated your post was rejected in the description of your ticket.
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List name
The name should be brief and descriptive of the organization or associated topic. The name should only contain "WVU" if it involves recipients outside of the university and it should also provide enough detail to be easily discernable from other lists. Use abbreviations when possible and keep in mind that your name cannot contain spaces, only underscores or dashes.
Good example: HRE_MA_STUDENTS (uses abbreviations and is descriptive)
Bad example: STUDENT_MAILING_LIST (does not indicate topic or purpose of list)
List description
The description should be one or two sentences that give a basic overview of the purpose of the list.Role assignments
A name and email address is required for anyone being assigned a role. At least one non-quiet owner is required. View the LISTSERV Roles article the “What roles are associated with lists?” section of this FAQ for more information.Will the list be moderated?
While many lists are not moderated, you have the option to assign a moderator role which will require all messages to receive approval before being released to subscribers.Where will replies be sent?
You may specify whether a reply will be addressed to the entire list or to the individual who posted the message.Should an archive of the list be kept?
While most lists are not archived, it is possible to have the system keep a copy of all list postings. This can sometimes be useful for reference or if a newer subscriber wishes to look at the postings that occurred prior to their joining.List visibility
Determine whether to allow anyone browsing the LISTSERV system to see the name of the list. Most lists are not set to be visible.Who can review the subscriber list?
Determine who has the ability to potentially view the list of all subscribers. This is generally set to owners, but may be set to include all subscribers as well.Subscribers
The list can be pre-populated with an initial list of intended subscribers at the time it is requested. If you wish to have this done, please attach a file to your request with a list of email address and corresponding names. Place entries one to a line with the email addresses followed by a blank space and then their actual name.
Example of two subscriber entries:
gpomegra@fruit.org Grover Pomegranate
sstudent@mix.wvu.edu Sally Student
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Every list must have at least one owner. Lists for a student organizations must have at least one full-time employee as a list owner in addition to any student owners.
Owners can be "non-quiet" or "quiet." Non-quiet owners receive all error reports, such as delivery errors for unreachable email addresses. Quiet owners have all the power of non-quiet owners , but don’t receive error reports. Lists must have at least one non-quiet owner.
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These reports are only sent to non-quiet owners, and generally are due to either a mistake in the entry of a subscriber's email address , or if for some reason the intended recipient's account was unreachable.
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