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  • Make sure you're connecting to the WVU Encrypted wireless network.

  • Try restarting your computer.

  • Make sure your browser is not trying to reconnect using a dial-up connection or other server.

  • Check the Internet Support for WVU Residence Halls, Apartments, and Fraternity Houses article Houses article to see if you live in a building with access to WVU's wireless network.

  • Go through your Wireless network settings and make sure "Fast Reconnect" is NOT enabled.

  • If your computer has 2.4 GHz wireless capacity, then purchasing a wireless USB adapter may provide better connectivity. If you are unsure if your wireless is 2.4 GHz, stop by an ITS an ITS Service Center. They can also recommend a USB adapter.

  • Submit a Ticket

     to the ITS Service Desk.