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The Respondus LockDown Browser locks up/freezes during an assessment attempt:
The easiest way to resolve this issue is to close out of the Respondus LockDown Browser and then reopen Respondus LockDown Browser and the assessment. In some cases, you may have to restart your computer.
Note: ONLY saved answers will remain. All UNSAVED answers will be lost upon signing out of the assessment.
If the issue persists, you may have an older, unsupported version of Respondus LockDown Browser. In this case, you will need to uninstall and reinstall the newest version. View the Respondus LockDown Browser for Students article for installation information.
Having a strong, reliable internet connection is required. We strongly recommend AGAINST using WVU.guest. This may cause you to lose your connection.
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