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Annual training will be completed in Infosec IQ, the training system used by Information Technology Services, every October. The enrollment email will come from “Infosec IQ Notifications” with the email address of notify@notificationsnotifications@notify.wvu.edu.
Will everyone get the training link at the same time or is there some kind of sequence?
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The cybersecurity training in Infosec IQ is different from the training previously provided in SOLE, so everyone enrolled in Infosec IQ will need to complete it, regardless of when you last took similar training in SOLE. The SOLE cybersecurity course was made inactive on October 2, 2024, and all future security training will occur in Infosec IQ. If you receive notifications from SOLE related to cybersecurity training, please contact the ITS Service Desk.
I’m a student and received an email that I need to take training, but I no longer work for any department at WVU.
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Employees on medical leave are not required to complete cybersecurity awareness training. Supervisors should contact the ITS Service Desk to inform them of employees who may need their training deferred until they are back in the office.
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If you didn’t receive an enrollment email and think that you should have, please contact the ITS Service Desk.
Can I turn off closed captioning?
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If your email address changes, Infosec IQ considers you a ‘new' learner. For example, if your email address changes due to a name change, or the domain changes from @mail.wvu.edu to @hsc.wvu.edu, you would be considered a ‘new' learner and any previous training history won’t be associated with your new email address. Contact the ITS Service Desk to resolve this issue.
I’m overdue to complete my training in SOLE, and my HSC email account is disabled. What do I do to get my email reenabled?
If your account is disabled because you are overdue for security training, you won’t be able to complete the training in SOLE to automatically reenable your account. Contact the ITS Service Desk to have your HSC email account reenabled.
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