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Logging in to Zoom Contact Center
Open the Zoom Contact Center desktop application, where you will be prompted to log into Zoom.
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🎤 Allow Zoom Contact Center to access your microphone when prompted.
Ready to Take Calls
When you log in, Zoom Contact Center will default your status to Not Ready so that you can take a moment to get situated. When you are prepared to take calls, click the status drop-down at the top of the application to choose Ready.
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When you go on break or need a minute, or are ending your shift, select Not Ready from the choices, and choose an away status.
Taking a Call
When a call comes in, click Accept to answer.
Record notes and details about the caller’s inquiry in the /wiki/spaces/WITO/pages/796557319.
Click Cancel to end this call and accept another.
Other Call Functions
Click the Mute button in the call screen to silence your mic temporarily.
Place a caller on Hold by click the ‘pause’ button.
Transfer a call to a different que, individual, or support team by clicking the transfer button and entering a number or selecting a saved destination.
End of Shift
Click the Ready/Not Ready status drop-down at the top of the screen and click Not Ready,then choose End Shift.
Click End Work Session to completely exit all queues.
Close the Zoom Contact Center application.
More Info
As an agent in Zoom Contact Center you can also view reports on your real-time and historical call data. Just click the Analytics tab on the left to view charts, reports, and dashboards to help you assess your Zoom Contact Center interactions.
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