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Enter your Zoom credentials (email and password) in the provided fields to log in to the application.
OR? Click on the SSO button at the bottom of the screen to enter your WVU Login credentials?
Allow Zoom Contact Center to access your microphone when prompted.
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Click the Mute button in the call screen to silence your mic temporarily.
Place a caller on Hold by click the ‘pause’ button.
Transfer a call to a different que, individual, or support team by clicking the transfer button and entering a number or selecting a saved destination.
More Info
As an agent in Zoom Contact Center you can also view reports on your real-time and historical call data. Just click the Analytics tab on the left to view charts, reports, and dashboards to help you assess your Zoom Contact Center interactions.
More Zoom Contact Center training content is available in the Zoom Learning Center.