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Info

Please be sure you have claimed your Login account prior to attempting to install Microsoft ProPlus. Students must also complete New Student Orientation (NSO) and register for classes prior to installation.

Directions

  1. Go to the download link for the appropriate tenant.

    1. If you have an @mail.wvu.edu Microsoft account, go to office365.wvu.edu.

    2. If you have an @hsc.wvu.edu Microsoft account, go to office.com.

  2. Enter your WVU Login username and password, then click LOGIN.

  3. Click Install now to view and choose an installation option: 

    • Microsoft 365 apps - : This option will begin downloading a .pkg file to install the latest version of Microsoft 365. 

    • Other install options - : This option will take you to your profile where you can to view your personal info, subscriptions, security settings, and view and manage installations. Click View apps & devices to view and manage any devices you've installed Microsoft 365 on or install Microsoft 365 on your computer. System requirements for installing Microsoft 365 can be found on this Microsoft support page. 

Note: If you do not have the option to install Microsoft 365, it may be possible that your account is not licensed for it. If you believe this to be in error, please contact the ITS Service Desk for assistance.

  1. When the download is finished, open the .pkg and follow the prompts to install the software.

  2. You will be prompted to enter your WVU Login credentials when you first log into Microsoft 365. If you are prompted with a Stay signed in to all apps dialog box, uncheck the Allow my organization to manage my device option and click No, sign in to this app only.   

Info

During the installation process, or when you first run a Microsoft 365 application, you may be prompted to enter an email address and a password. Enter your WVU Login username followed by @mailby your domain (@mail.wvu.edu or @hsc.wvu.edu when asked for ) when asked for an email address and use your Login password for the password. Click Sign in or Activate, depending on your version.

Although WVU student email addresses end in @mix.wvu.edu, students should use @mail.wvu.edu for installation. This is a special username for activating your license, and is not an email address that can be used elsewhere.

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