Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"38f33f44d8cf39fd7c1f299ab50032c4479d41c4_lout","branding":{"id":"56","key":"oas","name":"Office of Accessibility Services","portalBaseUrl":"/servicedesk/customer/portal/56"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/cf2bbef1-bfb2-44b2-93bb-27c6cdd61287/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZTMyMWQyNC04NmMwLTQ1NjUtOWZlNS03YTY1ODg5OTM4NzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNmMmJiZWYxLWJmYjItNDRiMi05M2JiLTI3YzZjZGQ2MTI4NyI6WyJyZWFkIl19LCJleHAiOjE3ODk0OTcyMzEsIm5iZiI6MTc4OTQ5NjYzMX0.QDSOeCoKmNpUdMe-WFfdCwFPiGJjQxMsYRrvd1I0o30&client=ee321d24-86c0-4565-9fe5-7a6588993879&mode=fit","logoId":"cf2bbef1-bfb2-44b2-93bb-27c6cdd61287","isLogoAvailable":true,"helpCenterTitle":"Welcome to the IT Help Center","sharedPortalName":"WVU IT Help Center","userInitialAnnouncementHeader":"The ITS Help Center will be undergoing maintenance Friday Sept. 12, 7:30 - 9:30 p.m.","userInitialAnnouncementMessageWiki":"<p>During this time, you may not be able to log in or find some request forms. If you experience issues, please email your request to <a href=\"mailto:ITSHelp@mail.wvu.edu\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">ITSHelp@mail.wvu.edu</a>.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the IT Help Center","sharedPortalName":"WVU IT Help Center","announcementHeader":"The ITS Help Center will be undergoing maintenance Friday Sept. 12, 7:30 - 9:30 p.m.","announcementMessage":"During this time, you may not be able to log in or find some request forms. If you experience issues, please email your request to [ITSHelp@mail.wvu.edu|mailto:ITSHelp@mail.wvu.edu].","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#005eb8","helpCenterTitleColor":"#eaaa00","bannerMediaApiUrl":"https://api.media.atlassian.com/file/29d9ecb2-86a4-44e0-a48c-b98ec7ac2311/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZTMyMWQyNC04NmMwLTQ1NjUtOWZlNS03YTY1ODg5OTM4NzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI5ZDllY2IyLTg2YTQtNDRlMC1hNDhjLWI5OGVjN2FjMjMxMSI6WyJyZWFkIl19LCJleHAiOjE3ODk0OTcyMzEsIm5iZiI6MTc4OTQ5NjYzMX0.JYJtyg6EQ_Os8RXB3UX-54ZF9uqYExzqCzGFAgxPGEc&client=ee321d24-86c0-4565-9fe5-7a6588993879&height=300&mode=fit","bannerMediaApiFileId":"29d9ecb2-86a4-44e0-a48c-b98ec7ac2311","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#005eb8","topBarTextColor":"#eaaa00","hasTopBarBeenSplit":true},"portal":{"id":"56","key":"oas","projectId":10058,"serviceDeskId":56,"name":"Office of Accessibility Services","description":"<p>Contact ITS Service Desk for assistance - 304-293-4444</p>","portalBaseUrl":"/servicedesk/customer/portal/56","onlyPortal":false,"reqTypes":[{"id":"4886","name":"Report a Digital Accessibility Barrier","descriptionHtml":"","callToAction":"Report a Digital Accessibility Barrier","introHtml":"","icon":10511,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[3398],"key":""},{"id":"1016","name":"EmailThisIssue","descriptionHtml":"","callToAction":"EmailThisIssue","introHtml":"","icon":10550,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"1017","name":"Incident","descriptionHtml":"","callToAction":"Incident","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"1021","name":"Service Request","descriptionHtml":"","callToAction":"Service Request","introHtml":"","icon":10550,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""}],"reqGroups":[{"id":3398,"name":"Public"}],"orderMapping":{"3398":[4919,4886]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":56,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"OSA","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZTMyMWQyNC04NmMwLTQ1NjUtOWZlNS03YTY1ODg5OTM4NzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTY4MzY3NzQyNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg5NDk3ODMxLCJuYmYiOjE3ODk0OTY2MzEsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.ZuN8qO9MWmLbJDqSYdIOaKoREa5xQlcl5ad293ko54U","targetCollection":"upload-user-collection-1683677426","endpointUrl":"https://api.media.atlassian.com","clientId":"ee321d24-86c0-4565-9fe5-7a6588993879","tokenDurationInMins":20}},"reqCreate":{"id":4886,"projectId":10058,"issueType":{"id":"10018","name":"Service Request"},"form":{"name":"Report a Digital Accessibility Barrier","descriptionHtml":"","callToAction":"Report a Digital Accessibility Barrier","intro":"","instructions":"","icon":10511,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Digital Accessibility Barrier"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/56/create/4886","requestValidateBaseUrl":"/servicedesk/customer/portal/56/validate/4886","calendarParams":{"firstDay":0,"date":"2026-09-15T14:23:51-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZTMyMWQyNC04NmMwLTQ1NjUtOWZlNS03YTY1ODg5OTM4NzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTY4MzY3NzQyNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg5NDk3ODMxLCJuYmYiOjE3ODk0OTY2MzEsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.ZuN8qO9MWmLbJDqSYdIOaKoREa5xQlcl5ad293ko54U","targetCollection":"upload-user-collection-1683677426","endpointUrl":"https://api.media.atlassian.com","clientId":"ee321d24-86c0-4565-9fe5-7a6588993879","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":4950270016403843,"updated":"2026-04-21T12:35:44.805508612Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[4886],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":4950270016403843,"name":"Report a Digital Accessibility Barrier","submit":{"lock":false,"pdf":false},"templateFormUuid":"3e889038-00de-454b-9ef9-9c98f4f05533"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"West Virginia University is committed to making the digital content on its websites accessible, so that all members of the community can effectively navigate the University’s resources and programming. Please use the following form to report accessibility concerns or barriers you encounter related to a WVU website, online form, video, or application, and a WVU staff member will reach out shortly to address your concern. For IT inquiries that are not related to digital accessibility, please contact "},{"type":"text","text":"WVU ITS","marks":[{"type":"link","attrs":{"href":"https://it.wvu.edu/help"}}]},{"type":"text","text":"."}],"attrs":{"localId":"fb521398-5385-4eaf-b1c0-00de8a3017f4"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"933f2c77-e1c4-4af5-adce-0ef3e5299f93"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"b7fb92c7-05d7-4748-8969-bfa5e8bcbd05"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"8bcfd444-1e11-492b-ae13-d35ea12eb014"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"0100199c-118f-4a0f-abfb-17ee3d795818"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"02ec442d-e81d-4f7c-a964-f20852db9a59"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"7551142a-3fad-498a-b769-f8db21975099"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"d1128903-9043-4459-b5d4-5763efc0721d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"c4ef5ca3-6aed-48b3-baca-0be00e852d3b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"b5cfdacc-bc88-451e-8ce9-493ce6d482af"}},{"type":"paragraph","content":[{"type":"text","text":"By submitting this form, I understand a staff member from WVU will contact me directly to discuss the digital accessibility barrier I reported using my preferred method of contact (above). If I am submitting this form on behalf of an someone else, that person may need to participate in the discussion to resolve the reported concern. WVU will make every attempt to contact me, but if they do not hear back after 30 days, this report will be closed."}],"attrs":{"localId":"efcec42f-0f4d-4137-b309-e4e2bbc0992d"}}]}],"conditions":{"5":{"i":{"co":{"cIds":{"2":["2"]}}},"o":{"sIds":["2"]},"t":"sh"},"3":{"i":{"co":{"cIds":{"2":["1"]}}},"o":{"sIds":["1"]},"t":"sh"}},"sections":{"1":{"conditions":["3"]},"2":{"conditions":["5"]},"3":{"conditions":[]}},"questions":{"8":{"type":"tu","label":"Please provide a link (URL) to the webpage, or application where you encountered an accessibility barrier.","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"4":{"type":"te","label":"Please enter email address","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"10":{"type":"rt","label":"If applicable, please list any technology you are using to access the website or application (including your browser name and any assistive technology).","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"2":{"type":"cs","label":"Preferred Method of Contact","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Email","other":false},{"id":"2","label":"Phone Number","other":false}],"questionKey":""},"7":{"type":"cs","label":"I am a","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"WVU Student","other":false},{"id":"2","label":"WVU Faculty","other":false},{"id":"3","label":"WVU Staff","other":false},{"id":"4","label":"Member of the Public","other":false}],"questionKey":""},"11":{"type":"at","label":"If applicable, please submit a screen shot or screen recording of your concern.","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"9":{"type":"rt","label":"In as much detail as possible, please describe the barrier you encountered.","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"6":{"type":"tl","label":"Please enter phone number","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"1":{"type":"tl","label":"Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"3e889038-00de-454b-9ef9-9c98f4f05533"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":4950270016403843,"updated":"2026-04-21T12:35:44.805508612Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[4886],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":4950270016403843,"name":"Report a Digital Accessibility Barrier","submit":{"lock":false,"pdf":false},"templateFormUuid":"3e889038-00de-454b-9ef9-9c98f4f05533"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"West Virginia University is committed to making the digital content on its websites accessible, so that all members of the community can effectively navigate the University’s resources and programming. Please use the following form to report accessibility concerns or barriers you encounter related to a WVU website, online form, video, or application, and a WVU staff member will reach out shortly to address your concern. For IT inquiries that are not related to digital accessibility, please contact "},{"type":"text","text":"WVU ITS","marks":[{"type":"link","attrs":{"href":"https://it.wvu.edu/help"}}]},{"type":"text","text":"."}],"attrs":{"localId":"fb521398-5385-4eaf-b1c0-00de8a3017f4"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"933f2c77-e1c4-4af5-adce-0ef3e5299f93"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"b7fb92c7-05d7-4748-8969-bfa5e8bcbd05"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"8bcfd444-1e11-492b-ae13-d35ea12eb014"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"0100199c-118f-4a0f-abfb-17ee3d795818"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"02ec442d-e81d-4f7c-a964-f20852db9a59"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"7551142a-3fad-498a-b769-f8db21975099"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"d1128903-9043-4459-b5d4-5763efc0721d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"c4ef5ca3-6aed-48b3-baca-0be00e852d3b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"b5cfdacc-bc88-451e-8ce9-493ce6d482af"}},{"type":"paragraph","content":[{"type":"text","text":"By submitting this form, I understand a staff member from WVU will contact me directly to discuss the digital accessibility barrier I reported using my preferred method of contact (above). If I am submitting this form on behalf of an someone else, that person may need to participate in the discussion to resolve the reported concern. WVU will make every attempt to contact me, but if they do not hear back after 30 days, this report will be closed."}],"attrs":{"localId":"efcec42f-0f4d-4137-b309-e4e2bbc0992d"}}]}],"conditions":{"5":{"i":{"co":{"cIds":{"2":["2"]}}},"o":{"sIds":["2"]},"t":"sh"},"3":{"i":{"co":{"cIds":{"2":["1"]}}},"o":{"sIds":["1"]},"t":"sh"}},"sections":{"1":{"conditions":["3"]},"2":{"conditions":["5"]},"3":{"conditions":[]}},"questions":{"8":{"type":"tu","label":"Please provide a link (URL) to the webpage, or application where you encountered an accessibility barrier.","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"4":{"type":"te","label":"Please enter email address","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"10":{"type":"rt","label":"If applicable, please list any technology you are using to access the website or application (including your browser name and any assistive technology).","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"2":{"type":"cs","label":"Preferred Method of Contact","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Email","other":false},{"id":"2","label":"Phone Number","other":false}],"questionKey":""},"7":{"type":"cs","label":"I am a","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"WVU Student","other":false},{"id":"2","label":"WVU Faculty","other":false},{"id":"3","label":"WVU Staff","other":false},{"id":"4","label":"Member of the Public","other":false}],"questionKey":""},"11":{"type":"at","label":"If applicable, please submit a screen shot or screen recording of your concern.","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"9":{"type":"rt","label":"In as much detail as possible, please describe the barrier you encountered.","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"6":{"type":"tl","label":"Please enter phone number","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"1":{"type":"tl","label":"Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"3e889038-00de-454b-9ef9-9c98f4f05533"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}