Jira Service Management

{"xsrfToken":"2bab2be1eb5b874d048866112469cbdde91e840d_lout","branding":{"id":"34","key":"itpo","name":"Parent, Alumni, Retiree or Guest","portalBaseUrl":"/servicedesk/customer/portal/34"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/cf2bbef1-bfb2-44b2-93bb-27c6cdd61287/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZTMyMWQyNC04NmMwLTQ1NjUtOWZlNS03YTY1ODg5OTM4NzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNmMmJiZWYxLWJmYjItNDRiMi05M2JiLTI3YzZjZGQ2MTI4NyI6WyJyZWFkIl19LCJleHAiOjE3MzIzNjgwNjEsIm5iZiI6MTczMjM2NzQ2MX0.qFIxTRT3f0phgs4p4r0pVQ6j6MlVti48PwlC3FUw1X8&client=ee321d24-86c0-4565-9fe5-7a6588993879&mode=fit","logoId":"cf2bbef1-bfb2-44b2-93bb-27c6cdd61287","isLogoAvailable":true,"helpCenterTitle":"Hi. Can't find what you need? Log in to the Help Center.","sharedPortalName":"WVU IT Help Center","userInitialAnnouncementHeader":"Welcome to the IT Help Center","userInitialAnnouncementMessageWiki":"Log in to view all our articles and request forms. For assistance, view our <a href=\"https://wvu.atlassian.net/servicedesk/customer/portal/34/article/686620678\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Help Center log in instructions</a>.","translations":{"en-US":{"helpCenterTitle":"Hi. Can't find what you need? Log in to the Help Center.","sharedPortalName":"WVU IT Help Center","announcementHeader":"Welcome to the IT Help Center","announcementMessage":"Log in to view all our articles and request forms. For assistance, view our *[Help Center log in instructions|https://wvu.atlassian.net/servicedesk/customer/portal/34/article/686620678]*.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#005eb8","helpCenterTitleColor":"#eaaa00","bannerMediaApiUrl":"https://api.media.atlassian.com/file/29d9ecb2-86a4-44e0-a48c-b98ec7ac2311/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZTMyMWQyNC04NmMwLTQ1NjUtOWZlNS03YTY1ODg5OTM4NzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI5ZDllY2IyLTg2YTQtNDRlMC1hNDhjLWI5OGVjN2FjMjMxMSI6WyJyZWFkIl19LCJleHAiOjE3MzIzNjgwNjEsIm5iZiI6MTczMjM2NzQ2MX0.Zy4uKwoS6cp2siphb4yk-zJSdiKc5wRJeAuABg8pggQ&client=ee321d24-86c0-4565-9fe5-7a6588993879&height=300&mode=fit","bannerMediaApiFileId":"29d9ecb2-86a4-44e0-a48c-b98ec7ac2311","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"34","key":"itpo","projectId":10036,"serviceDeskId":34,"name":"Parent, Alumni, Retiree or Guest","description":"Request help with services available to the WVU community without a WVU Login account. Contact the ITS Service Desk at 304-293-4444 if you need further assistance.","portalBaseUrl":"/servicedesk/customer/portal/34","onlyPortal":false,"reqTypes":[{"id":"1108","name":"Merchant Request to Accept Mountie Bounty","descriptionHtml":"","callToAction":"Merchant Request to Accept Mountie Bounty","introHtml":"If you are a merchant interested in accepting Mountie Bounty at your place of business, submit a ticket. A member of Mountaineer Card Services will be in contact with you.","icon":10511,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[216],"key":""},{"id":"666","name":"Parent Alumni Retiree Guest","descriptionHtml":"","callToAction":"Parent Alumni Retiree Guest","introHtml":"Having trouble accessing certain websites or systems? We'll help you out.","icon":10518,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[216],"key":""},{"id":"667","name":"SOLE Support","descriptionHtml":"","callToAction":"SOLE Support","introHtml":"SOLE assistance for users that do not have a WVU/HSC Login","icon":10547,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[216],"key":""},{"id":"665","name":"WVU Login Help for Students, Faculty or Staff","descriptionHtml":"","callToAction":"WVU Login Help for Students, Faculty or Staff","introHtml":"Request help with your WVU Login account.","icon":10550,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[216],"key":""},{"id":"674","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"669","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"For example, if you need to administer Jira.","icon":10513,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""}],"reqGroups":[{"id":216,"name":"Common"}],"orderMapping":{"216":[1108,666,665,667],"196":[666,667,669],"195":[665],"194":[665]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6f1892d5-6dfd-33c5-897d-500c6cbf6791","appLinkName":"System Confluence","appLinkUrl":"https://wvu.atlassian.net/wiki","spaceKey":"ITPO","spaceName":"Parent Alumni Retiree Guest","spaceUrl":"https://wvu.atlassian.net/wiki/spaces/ITPO","isServer":false},"labels":[],"projectKey":"ITPO","serviceDeskId":34,"kbLinkDomainURLs":["https://wvu.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":34,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ITPO","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZTMyMWQyNC04NmMwLTQ1NjUtOWZlNS03YTY1ODg5OTM4NzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIzNjg2NjEsIm5iZiI6MTczMjM2NzQ2MX0.0AL5sVpJsGTGCT7yWYJ8HwVvcIXu5OghucQb5nU-tn8","targetCollection":"upload-project-10036","endpointUrl":"https://api.media.atlassian.com","clientId":"ee321d24-86c0-4565-9fe5-7a6588993879","tokenDurationInMins":20}},"kbPage":{"id":302612481,"title":"Retiree Email FAQ (Public)","url":"https://wvu.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/302612481","space":{"key":"ITPO","name":"WVU ITS (PUBLIC)","id":333709381},"serviceDeskIds":[34],"appLinkId":"6f1892d5-6dfd-33c5-897d-500c6cbf6791","idInString":"302612481","projects":[{"projectId":10036,"serviceDeskId":34,"portalId":34}]}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=wvu","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"2bab2be1eb5b874d048866112469cbdde91e840d_lout","baseUrl":"https://wvu.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://wvu.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"ee321d24-86c0-4565-9fe5-7a6588993879","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"39d3603d59014617998ab2b5af143def","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}